Question;

Starter for Ten...

If you are a supplier of a service that might require your customers to hold whilst waiting for one of your operators to become free, and if you decide to put - for a change - mildly acceptable music on for said customer to listen during this period, do you really think that breaking into the tune Every. 5. Seconds. to announce 'Thankyou for holding; one our operators will be with you shortly' is really necessary?

Don't you think that we might know we are holding? And don't you think that we might have a longer memory than a goldfish and have remembered from the first time time you said it that you really are trying to deal with our call as soon as possible? Or do you worry that if we don't hear whichever of your employees has won the 'most acceptable telephone voice' competition constantly reassuring us of your continued interest in us, that we might assume that everyone is off at the coffee machine swapping tales of yesterday's Krazy Kwizz Nite down at the Bull and Bush instead of dealing with our calls?

(Oh yes, I worked in a call centre as a student - I know what goes on...)

Just wondering, anyway...